Shipping and returns

MADE 2 MATCH  - Shipping & Returns

Shipping

Production Time: Please allow 2-3 business days for production of your custom order.

Shipping Time (within the United States): 3-5 business days.

Shipping Carriers: We typically ship via USPS, UPS, FedEx.

Order Tracking: You will receive a tracking number via email once your order has shipped.

Returns

Return Window: You may return most items within 14 days of receiving your order for a full refund or exchange.

Return Conditions:Items must be returned in their original condition, unused, and in their original packaging.

Custom items generally cannot be returned unless they are damaged or defective.

Return Shipping Costs: Return shipping costs are the responsibility of the customer.

How to initiate a return: To initiate a return, please contact us at hadalyecomerce@gmail.com with your order number and reason for return

Refunds: Once we receive the returned item and inspect it, we will process the refund within [Number] business days. The refund will be credited to your original payment method.

Exceptions

Sale items may have limited return eligibility.

Damaged or defective items will be replaced or refunded at our discretion.

Please note: This shipping and returns policy is subject to change without notice.

Contact Us

If you have any questions about our shipping and returns policy, please contact us at hadalyecomerce@gmail.com